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Online Technical Support and Frequently Asked
Questions
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Passwords, Privacy, and Security
Common Browser and ISP Problems
Passwords, Privacy, and Security:
What are "cookies" and do they affect
my privacy?
Surisoft uses "cookie" technology, but this is not a privacy concern
because we use these anonymously. Cookies are pieces of information that a Web
site transfers to your computer's hard disk for record-keeping purposes.
Cookies can make the Web more useful by storing information about your
preferences on a particular site, such as your user id and password. The use of
cookies is an industry standard, and many major Web sites use them to provide
useful features for their customers. Most browsers are initially set to accept
cookies. If you'd prefer, you can set yours to refuse cookies. However, you may
not be able to take full advantage of a Web site if you do so.
Does Surisoft know or use
information about myself given during Registration?
For more information, see Learn
about Surisoft Privacy
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How can I protect my information from
other people who might use my computer at home or at work?
When you set up your Account in Surisoft, you'll enter a user ID and
password. After that, you'll need to enter this information each time you log
in to Surisoft. This protects your information from anybody who
does not know your user ID and password--unless you choose to have the computer
remember your password. (If the computer remembers your password, it's more
convenient for you, because you won't need to enter your password each time; on
the other hand, because your password is stored, anybody using your computer
could see and work with your portfolio.) As long as you do not sign out (by
clicking the icon at the top left of the page), you will not have to sign in
again to look at your information.
Common Browser and ISP Problems:
I was trying to use Surisoft and
got the message "Server Not Available." What's going on?
At times, due to unanticipated demand, you might temporarily have problems
accessing Surisoft. Typically, you'll be able to complete your task if you
simply wait a minute and try again.
What time zone does Surisoft use
to report times?
Times are recorded in the Eastern time zone -- either Eastern Standard Time
(EST) or Eastern Daylight Time (EDT), depending on the time of year.
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